did for extension not showing

[ty78523]

so the system when calling from the extension that my phone has it’s own did but the did for the main number is the one that pop up so long story short DID A is the primary number DID B is my extension It keeps showing a, but not letting me identify when calling outbound B.

 

[SteveITS]

Check your outbound rule for that extension, it should specify the number.

 

[ty78523]

Check your outbound rule for that extension, it should specify the number.

just to reiterate, if I’m calling, let’s phone A that extension doesn’t have a DID therefore it will show the main number on phone when I call out it will still show the main number and not show that the ID assigned for B the outbound rules on version 20 doesn’t give really much options other than programming the format of the number and which route to go

 

[ty78523]

Check your outbound rule for that extension, it should specify the number.

hey Steve, I believe you were right on track. What I did as I went into the outbound rule the section where it lets you type in a number for outbound call. I cleared it and left it blank. I also went into the Voice and sat section. Then I clicked on the trunk and I made sure that was outbound call ID. I identify the extension number. The ID is assigned and management console option is what I hit now it’s actually working correctly.