Solved DID's not working after setting up a Call Queue

[David Mössner]

Hi there,
I recently set up a Call Queue for a Customer wich works like Intended.

However:
The customer uses 1 DID from his SIP Trunk as Private Number wich goes directly to his Private Extension.
And here is it becoming weird ... If one calls this Private Number so he lands on the Call Queue?

Fun Fact:
The Customer worked with simple Ring Groups before and the DID worked fine ...

I'm happy about every solution.

kind regards.

PS: The Customer runs a V15.5 SP5 on a Linux Machine

 

[Saqqara]

Check the activity log, and see what number is being presented to 3CX , you may have to enter the DDI number as *1234567, also the activity log will show you the route of the call.

Guess you have followed
https://www.3cx.com/docs/manual/inbound-did-call-routing/

 

[YiannisH_3CX]

I agree with @Saqqara on this one. The PBX cannot match the incoming number to the DID as the calls gets routed to the main trunk number destination. Make sure that the DID number format matches the format the provider is using to send the numbers to the PBX.

 

[David Mössner]

Thank you for Your Answers,
Indeed the PBX could not match the DID's, but not because they where wrong formatted.
The Provider had a misconfiguration in the Trunk Servers.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.