Different call groups at different times

[Iancredible]

I've set it up so that calls come into one call group for customers and another call group for drivers. To save everything coming in on one call, that way there are different teams for different calls.

However, between 7am and 9am I need to set it so that both teams receive both customer and driver calls. Is this possible and if so how?

 

[VoIPTools]

You can set different office hours for DIDs. If the drivers call in on one DID and the customers on another, you should be able to change where they route. Otherwise, you will have to use the Call Flow Designer to make the determination when / where to route the calls.

 

[YiannisH_3CX]

Hello @Iancredible

You could create another group that includes all agents and point the calls to that group by configuring office hours to the DIDs. Alternatively you can use the Call Flow Designer as suggested by @voiptoys.
https://www.3cx.com/phone-system/call-flow-designer/
https://www.3cx.com/docs/manual/call-flow-designer-manual/