Different On Hold Music

[Tin Nwe Win]

Dear 3CX Team,

Can we configure different types of hold music for each call?

For instance, if a customer inquires about Product A, the agent can press the hold button, and the promotional music for Product A will play during the call.

Similarly, we can have distinct hold music for Products B and C as well.

Thank you for your support.

 

[SteveITS]

Queues can have their own hold music.