Different queues on different days (5 days a week)

[Sorby]

Hi!

I have a customer who wants the following setup.
Different queues on different days,
controlled by time management

Is it possible in 3CX?

Monday 08.00-11.30 queue 1. 11.30 - 12.00 break time. 12.00 - 16.00 queue 1. 16.00 - 08.00 next day, office closed message.

Tuesday 08.00-11.30 queue 2. 11.30 - 12.00 break time. 12.00 - 16.00 queue 2. 16.00 - 08.00 next day, office closed message.

Wednesday 08.00-11.30 queue 3. 11.30 - 12.00 break time. 12.00 - 16.00 queue 3. 16.00 - 08.00 next day, office closed message.

Thursday 08.00-11.30 queue 4. 11.30 - 12.00 break time. 12.00 - 16.00 queue 4. 16.00 - 08.00 next day, office closed message.

Friday 08.00-11.30 queue 5. 11.30 - 12.00 break time. 12.00 - 16.00 queue 5. From Friday 16.00 - 08.00 Monday morning, office closed message

 

[Saqqara]

You will need to use CFD - https://www.3cx.com/docs/manual/call-flow-designer-manual/

Requires Pro or enterprise license.

 

[YiannisH_3CX]

As @Saqqara mentioned you will need to use the Call Flow Designer to achieve the required functionality.

 

[VoIPTools]

What Saqqara and YiannisH_3CX are suggesting is that you create a CFD application that is represented as an extension in 3CX. To implement this, you will route inbound calls to the CFD extension, the CFD will determine the correct extension to transfer the call (based on the day of week and time of day), and perform the transfer. Any calls that need to be routed based on the day and time will need to be routed first to the CFD extension.