Different routing depending on days

[FS_Mathieu]

Hello guys,

Some customers ask us to make their number ring on 2 differents phones : Ring on ext 100 monday and tuesday and ring on ext 101 on wednesday, thursday and friday.

3CX Support tells me to use a dummy extension and then play with the "Auto Switch" in forwarding rules of this dummy ext. Then I put specific office hours, IN for monday/tuesday and the rest of the week is close so 2nd choice.

But actually, auto switch only switch this extension to Available. When does the extension switch to DND or Away ?

Thanks

 

[AWS2P]

Salut Mathieu,
tu utilises une extension seule en auto switch ou dans une file?

 

[Saqqara]

https://www.3cx.com/3cxacademy/videos/intermediate/time-day-routing/

 

[FS_Mathieu]

Bonjour Christian

It's for extension only, flow is : Trunk -> Dummy ext -> 100 or 101 depending on days.

 

[FS_Mathieu]

Hi @Saqqara

I'll check it now, back to school

 

[AWS2P]

Perhaps try with exceptions set on dummy ext. no need to status change, set monday tuesday to 100 and rest of the week on 101
Try something like this