Digital Reception Error: Call Could Not be Completed

[nthomthom]

Every time I set the digital receptionist I Get an error saying "This Call Could not be completed, please try again later.... we apologize." I'm not sure what is wrong. I know it is set up correctly, im using the right audio format etc, but for some unknown reason i cant get DR to work... Any idea why this may be occurring?

My logs:

08:28:36.171 Currently active calls - 1: [10]
08:28:33.000 [CM503007]: Call(10): Device joined: sip:[email protected]:40600;rinstance=ab457b286e55c2a3
08:28:32.984 [CM503007]: Call(10): Device joined: sip:[email protected]:5060
08:28:32.984 [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:[email protected]:5060]
08:28:32.984 [CM503002]: Call(10): Alerting sip:[email protected]:40600;rinstance=ab457b286e55c2a3
08:28:32.781 [CM503025]: Call(10): Calling Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=ab457b286e55c2a3]
08:28:32.781 [CM503004]: Call(10): Route 1: Ext:Ext.800@[Dev:sip:[email protected]:40600;rinstance=ab457b286e55c2a3]
08:28:32.781 [CM503010]: Making route(s) to <sip:[email protected]:5060>
08:28:32.781 [CM505003]: Provider:[CallCentric - US] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
08:28:32.765 [CM503001]: Call(10): Incoming call from 5555555555@(Ln.10000@CallCentric - US) to <sip:[email protected]:5060>
08:28:32.671 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800

 

[pat]

the same for me.

do you found a solution?

thanks
pat

 

[nb]

Hi

this is the scenario where the webserver cannot be reached. Can you check the webserver? What ws are you using?

Tests:

if you call Voicemail number default 999 does this work? Or is the problem only with IVR extensions?
is the webserver running? if IIS is the application pool running?
Can you access the site http://IP:5000/ivr ? If you get a blank screen right click view source - you should see an xml file.

 

[pat]

Have you change the default Port (5000) of the Webserver?
If yes, you must also change the port for ivr

 

[mixig]

Hi,

i have the same problem just like in the first post, what I tested till now it that IVR prompts are not corrupted, from local phone there is the same message as from the first post, I aslo readded the prompts but nothing. At Monday I will continue debugging from the post above, if someone had the same issue and solve it please share...

Thanks

 

[mixig]

Problem update:

today we tested 999 voice mail and get the message from above: "This Call Could not be completed, please try again later.... we apologize." Next thing we tested web server (abby), abby web service is started (3cx management console) but if we try to "telnet 127.0.0.1:5000" or anything else e.g. 127.0.0.1:5000/ivr we get nothing. It seems that 3cx wans`t listening on port 5000. We updated languages updates and restarted the machine (not 3cx services, we tried that before but no luck). After that IVR are working... we shall see for how long...

3cx v11 is installed on XP SP3. Could that be a source of the problem?

 

[3CXfoxhallsolutions]

3CX have told us that from V.11 onward, Windows XP is no longer supported.

So - could be the source of the problem, but there is not going to be much that can be done to prove or disprove it.