Digital Receptionist - can not return to main menu after making a choice

[drewt]

Hi,
Using the latest V16.0.676 I have a IVR setup with options 1 to list the fax, 2 to list the address and 3 to transfer to the handset in the office . When the caller makes a choice, say press 1 to hear the fax number, after listening to the fax number there is no way to return to the main menu, it just hangs up. I have set option 4 to repeat the IVR voice prompt as well as tried setting option 4 to connect to the IVR again. This works only if you have not entered one of the other 3 options. Pressing 4 after hearing any of the sub menus disconnects the caller. I am used to being able to send the caller back to the top level of the IVR after they heard their selection without having to redial the call. When setting up the IVR, the only options in the drop down is to play prompt and exit, there is no option to play prompt and return to IVR. Is this not possible in 3cx?

Thanks,
D

 

[Saqqara]

Guessing option 1 and 2 are forwarded to IVR's

Modify the ivr , change the 'Destination for invalid or no DTMF input' to go back to the main ivr (probably set to End Call)

 

[Alphabetic]

Hi,

After caller presses 1 it will route the call to whatever path you've told it to do.

I would maybe make another IVR or EXT for opt 1 that plays the fax or whatever then transfers back to IVR after x seconds.

 

[drewt]

Ok, will have to make destinations of "sub ivr's" with in the main ivr, and set time out of the sub ivr to go back to main ivr.

Thanks,
D