Digital Receptionist configuration options

[Mr Patryk Wojtowicz]

Hi all

I am required to set up a digital receptionist that has a custom welcome message.

So we basically want to have a system that plays a welcome message to 10 DDIs and then forwards the call to the extension associated with that DDI. I might not be very techncial at this but see below.

Steps that will be taken during call

1. Caller rings DDI
2. System plays digital receptionist
3. if DDI called = 0001 transfer to extension 1000
4. if DDI called = 0002 transfer to extension 2000
5. if DDI called = 0003 transfer to extension 3000

The only way I have figured out how to do this is below

Setup digital receptionist
unassign DDI 0001 from extension 1000
assign DDI 0001 to digital receptionist
forward to extension 1000

and I will have to configure 10 different digital receptionists, which is not scaleable. I do not want this in a hunt group either.

If anyone could help that would be greatly appreciated.

 

[Saqqara]

No other way, except the way you are doing it now.

 

[leejor]

Most users have DIDs, or DDIs to be able to route calls directly to an extension. Adding a message before the call is automatically re-directed to the DID destination is not something normally done. You have found the best work-around.

 

[VoIPTools]

You could build a CFD application that looks at the DDI plays the desired prompt, then transfers to the specified extension. You could drive the routing / prompts based on values you enter into a database. Then it's simply a matter of updating the database. One CFD extension could support zillions of routes.

Having said that, from a cost perspective, the labor to build 10 routes is far less than building a CFD. But if you have 100s of DDIs to route, then maybe it would be worth the effort.

 

[YiannisH_3CX]

I would have to agree with what has been mentioned above. You can build one digital receptionist for each DID or invest time building a CFD app for greater scale-ability.
If you face any issues with the CFD please visit our dedicated calls flow designer forum section
https://www.3cx.com/community/forums/call-flow-designer.63/

More info on Call Flow designer:
https://www.3cx.com/phone-system/call-flow-designer/
https://www.3cx.com/docs/manual/call-flow-designer-manual/