Digital Receptionist Help

[OneTwoWay]

I am currently working on a 3cx system and trying to set up the digital receptionist to select which extension would be call i.e. "for sales press 1" . When i call from a cellphone it will ring twice and connect but there will be no prompt from the receptionist and pressing numbers wont transfer to the corresponding extension, however once timed out it will ring an extension if specified.

Also using a phone on the system you can dial the extension to the receptionist and here the prompt play.

Any advice would be appreciated , thanks.

 

[leejor]

When you call an extension, from the same cellphone, is there audio? Can the called party hear DTMF tones if you press a number button? Does the IVR work if calling in from a landline, or any other lines?

 

[OneTwoWay]

if the receptionist is removed and instead just calls an extension then there is two way audio.

However with the receptionist after it times out and assumes there was no input i have it set to transfer to one of the phone on my desk when this happens there is no audio or key input sounds.

Issue is happening with cell phones and landlines.

 

[OneTwoWay]

Correction when the receptionist transfer the call over there is audio and when the key inputs are hit they can be heard but sound very distorted.

 

[leejor]

What Codecs are you using on your trunk?

https://www.3cx.com/community/threads/no-audio-when-incoming-call-connects-to-ivr-solved.39787/