Digital Receptionist Reporting

[alkyred]

We have just gone live on Monday, Sept. 27 and we are trying to see how effective our Digital Receptionist is working. How can I report on which menu our inbound callers are choosing. We want to make sure the most used menu is at the top of the menu.

Thanks,

Todd

 

[VasilisV_3CX]

Hi @alkyred,

You can run a standard call report which will show you something similar to this:

It tells you extension 107 (named Yealink T-46S) called the 803 (IVR) and which option was selected 2 in my case, which pointed to 800 (the Queue). This would be the best way of seeing which options were consistently selected by looking at the 2nd line in each call to the IVR.