Digital Receptionist Setup not working

[inamconcepts]

As a new user of 3CX I have successfully created my main external number ported from old provider and have two DID numbers for myself and my colleague. I have created a digital receptionist and added a wav file with the options for pressing 1 for me and 2 for my colleague. It's all assigned to go to each DID from pressing 1 & 2 etc but the calls are still ringing directly to me.

Is there anything I may be missing?

Any help would be appreciated.

Many thanks.

Nigel.

 

[paulodagraca]

Hello inamconcepts

do you have the DID setup with this Digital Receptionist ?

 

[inamconcepts]

Yes, the main number for the company

 

[JoshWS]

What is the default route of the SIP trunk set to? and are the SIP trunks getting sent to the SIP ID or in the correct format for your provider?

 

[inamconcepts]

This is the settings page for that.

 

[KyriacosS_3CX]

For the main trunk number (and any other undefined DIDs) it should be set here Voice & Chat->Trunk->General->Default Route:



Or assigned to the DR via the settings already shown in previous posts.

 

[inamconcepts]

Yay! Many thanks, that's amazing. I din't notice that one.
Just tested and it's working fine now.