Digital Receptionist stopped accepting input

[Capronicus]

Hi,

We've got a 3cx set up with a customer that suddenly stopped accepting input, the prompt plays but doesn't register any input anymore.
Tried recreating the receptionist, using DTMF but it doesn't seem to work anymore.

Any suggestions?

 

[NikosT_3CX]

@Capronicus if you call from an extension directly to this IVR ( like call 805 ) and you tpe any input do you have the same issue ?

 

[Capronicus]

@Capronicus if you call from an extension directly to this IVR ( like call 805 ) and you tpe any input do you have the same issue ?

This does indeed work, so I can at least narrow it down to external calls

 

[Capronicus]

So this has us stumped a bit, we've restored it to a backup version when it did work, but to no avail, contacted our provider but no issues on their side as far as they can see (after all our own receptionist works fine).

we've called using a multitude of providers (including our own 3cx central) and no option is being passed through, calling the extensions behind the receptionist directly works fine. So it's isolated to the digital receptionist not accepting any input from outside calls.