Digital receptionist

[AnthonyMaddick]

Hi everyone just after some assistance. I would like 3cx to auto-answer a call after x amount of rings and then play a message then place the call on hold. Can someone point me in the right direction?
regards
Anthony

 

[cobaltit]

https://www.3cx.com/phone-system/call-flow-designer/

 

[drewt]

Route inbound calls to a dummy extension you setup, set the number of rings you want, set the forwarding rules on no answer to transfer to an IVR (extension) you have setup. In the IVR you record the message you want, not sure if you need to actually set options for number presses or not, set the "if no input within seconds" very low, set destination for the time out to a queue. A queue gives you more control over how long etc.. caller is on hold. A bit of a kludge, but seems possible. Does require pro version in order to have queues.