Digital Receptionists option to forward to external numbers

[Tou Xiong]

Extensions have the options to forward to an external number. It would be helpful to also have a Menu Option for Digital Receptionists to forward to an external number. I have to create a fake extension for the Digital Receptionists to send to, then it forwards to the external number. Unless there is a better way of doing this?

 

[Cal4care | RA]

Hi Tou Xiong,

The 3CX “Digital Receptionist” function can answer phone calls automatically and present callers with an Auto Attendant or IVR options menu 0-9. and then record the menu options presented to the caller, like "Welcome to your company" Press 1 for sales, press 2 for admin, etc.

In your case of request, for example if you want the call forward to an external number when the caller press any menu option then just use "Connect to Extension" and you can make the forward to an external number setup in extension forwarding rules.



Thanks,
RA.

 

[leejor]

One big reason, that calls are required to pass though an extension, when doing things such as forwarding, is that you are able retain some control over that call, in the outbound rules.

It is seen as a call from a specific extension, with all of the rules that can apply, including billing/tracking, rather than some "generic", system, call.

 

[Tou Xiong]

I would think the Digital Receptionists would still retain the same control with the outbound rules. If the option exists in the extensions, it should also exists with the Digital Receptionists.