DigRec to DigRec call ignores Office Hours

[NWIT Admin]

I have a problem with a Dig Rec ignoring Office Hours of another Dig Rec.

v20 Hosted (Update 2 Rel 715)
4SC Pro

Scenario: Call at 6pm into a Digital Receptionist 1 (Def grp - office hours whole day) receives an input from caller (Press 2) to transfer to Digital Receptionist 2 (Grp1 office hours 8am-5pm) and DR2 has 'When office is closed route to' set to go to VM of some extension but the Office Hours of Digital Receptionist 2 seems to be ignored and it starts with Prompt. If I change Digital Receptionist 1 to send the input (Press 2) to a user in Grp1 (office hours 8am-5pm) and that user ext rings 1 second then forwards to Digital Receptionist 2, it seems that office hours are followed and the call is sent to voicemail instead of starting Prompt.

Is this expected behavior? I think I saw in verbose logs that the office hours upon answering the call by DigRec1 are set to 'assumed', but I would have thought the receiving DigRec2 would establish the Office Hours, and follow the correct behavior...but it is not...unless it comes from a User in Grp1 with the same Office Hours. Is this a bug?

Thanks

 

[NWIT Admin]

One other thing, if I dial the Digital Receptionist 2 extension number directly while the Digital Receptionist 1 is going through the prompts (e.g. don't input 2 from DR1 prompt but just dial the DR2 ext 8xx) it seems to abide by the DR2 Office Hours...very strange.