Direct dial via Main IVR Auto Attendant not allowing direct dialing extensions during greeting.

[TPR3CX]

I know that this has been asked before but I don't see a way of fixing it in the solutions provided.

I have a main auto attendant set up as standard. it has 5 options. in the options tab, the checkbox is enabled to allow callers to dial extensions and not be limits to the menu options only. Our extensions are 4 digits, in the Parameters section, my IVR_DIRECT_DIALING_GRAMMAR is set to [0-9]{4}.

Does anyone know why my callers cannot direct dial any extensions. Any ideas?

 

[Alejandro_3CX]

Hi @TPR3CX is this only with the external calls or do you have the same issue using a user extension and dialing to the IVR? if your extensions are set with the 4 digits, then the setting [0-9]{4} is ok, please try to restart the service 3cxdatabaseserver and make a test from an internal extension.