Direct sip and Twillo/messagebird and a call queue

[portplus]

Hi all.

We are looking to terminate calls onto our pbx using one of these services and can do it using an extension, however can not work out how to teminate using a ring group or call Queue, as we can not specify a name (where as we can under an individual extension) or am I missing somthing

https://www.3cx.com/docs/direct-sip/#h.sbg8sk9mdjzj

thanks in advance

 

[portplus]

I could do it by forwarding an extension but this feels wrong?

 

[Saqqara]

Normally you configure a SIP trunk,

If 3CX has the correct template for the provider , use the template - https://www.3cx.com/partners/sip-trunks/

Else you will have to use a generic one under Generic Sip Trunk, under Generic country.

 

[portplus]

so not possible with Direct Sip?

 

[cobaltit]

I'm confused. What name would you need to specify? Queues and ring groups have extension numbers

 

[portplus]

so can I just use <extension>@<directsipURL>
I did think I tried this but did not work where as on an extension the name worked

do I need an inbound rule?

 

[cobaltit]

Well I'd start by trying the direct SIP URL and confirm it is hitting 3CX and then adjust based on the logs. I haven't played with direct SIP on 3CX in sometime but I imagine this should work.

 

[leejor]

If you can get a Direct SIP call to route to an extension number (be certain that this works before proceeding), then it should work to the 3CX internal number associated with a ring group or IVR.
There is also nothing wrong with sending a call to an extension, then using forwarding, to send another destination. It's done all the time.