Direct SIP Caller ID log

[gabe117]

I am sending direct SIP calls from Twilio to 3cx. The caller ID is being sent from Twilio with the caller's ID.

When the call is ringing an extension, it shows the proper caller ID of the caller.

After the call the recent calls shows DirectSIP, or FirstName LastName DirectSIP

The call log on the management console also says, "Direct SIP".

Is it possible to show the caller ID in the call log as the one that is sent when it's a direct SIP call?

Just for background on what I'm trying to do:

I want to have the IVR on Twilio as they allow unlimited calls and most will be forwarded to an outsourced call centre.

I then want specific options to be sent internally, for example, 1 should be sent to Sales Ring Group. If someone dials a direct extension call that extension.

Direct SIP calling seemed to be the best option, but if there was a way to use a SIP trunk for this, I would definitely be open to that.

 

[velrusev]

Yes, I can confirm call log is erratic.
3CX, please fix it ASAP.

 

[gabe117]

I did verbose activity logs for both direct SIP and sip trunk. The sip trunk obviously gives the correct call log, and the direct sip does not. Both activity files look identical, so it appears to be a bug with 3CX on how they handle direct sip.