Direct sip calling appears to work but doesn't actually ring at the target

[sigmaIT]

We have been using direct sip calling to transfer from an external credit card system back to the agent, yesterday we upgraded to v20 and direct sip calling shows in the logs

10/14/2024 2:29:11.037 PM	Currently active calls - 2: [280,282]
10/14/2024 2:29:06.688 PM	C:282: calling from L:282.1[DirSipirectSIP<<<sip:192.168.4.35>;tag=bf623991944343a5ad7b60eb7a8f8a6c{d9ffa87298fa}] to Extn:203{79c226133615}

however it doesn't actually ring on their extension, anyone know what the issue is? Thanks in advance

 

[mkc]

We have been using direct sip calling to transfer from an external credit card system back to the agent, yesterday we upgraded to v20 and direct sip calling shows in the logs

10/14/2024 2:29:11.037 PM	Currently active calls - 2: [280,282]
10/14/2024 2:29:06.688 PM	C:282: calling from L:282.1[DirSipirectSIP<<<sip:192.168.4.35>;tag=bf623991944343a5ad7b60eb7a8f8a6c{d9ffa87298fa}] to Extn:203{79c226133615}

however it doesn't actually ring on their extension, anyone know what the issue is? Thanks in advance

Did you ever figure this out? I am having the same issue.

 

[sigmaIT]

No We had to rewrite the system to use DID's instead of direct sip, more expensive and not as elegant but worked for us.

 

[mkc]

No We had to rewrite the system to use DID's instead of direct sip, more expensive and not as elegant but worked for us.

Thanks for getting back to me. That will probably work for us too. I have been testing and haven't been able to get anything but the missed call notification when the remote side hangs up.