Disable auto-answer

[jmogollon]

Hi guys, great work.

Is there a way to disable auto-answer through the registry? Or any other method?

 

[metznerm]

We are also desperately in need of such a possibility (disable AutoAnswering completely), one of our users had AA enabled and didn't even recognize the customer was already eavesdropping. Please let me know if there is any possibility.
thx, m@

 

[805tech]

We have had this issue before and the only fix was to go into your management and go to the user extension then to the forwarding rules tab. At the very bottom you will see I want to be able to accept more than 1 call at the same time - uses phone status. I uncheck that and now it will not auto answer but now when the user is on the phone and someone else calls it goes straight to there voicemail and the user did not know some else called. I hope 3CX fixes this issue

 

[LeonidasT_3CX]

Hello Guys,

On 3CX version 14 SP1 i am afraid this feature can only be disabled via the button shown on the 3CX softphone. However on 3CX version 14 SP2 this option now can be disabled completely under Settings>>Advanced options.

Best Regards,
Leonidas Theocleous