Disable automatic contact creation in phone book

[tester777]

Hello

I have enabled crm integration. However when a contact is found in crm a contact is being created in company wide 3cx phone book.
We do not like this. Can it be disabled?

Thanks

 

[edossantos]

Hello @tester777,

That can't be disabled. You can hide from users the contacts synchronized from the CRM, but the synchronization must exist in order for the integration to work. You can change this from the 3CX Console > Settings > General > General Options > Hide CRM Contacts from 3CX Apps Company Phonebook.

 

[58voip]

Hello @edossantos, if hide CRM contacts from 3CX apps company phone is selected, does it mean the 3CX users are not able to see the CRM contacts in their 3CX APP/Web Client's company phone book?

 

[edossantos]

Hello @edossantos, if hide CRM contacts from 3CX apps company phone is selected, does it mean the 3CX users are not able to see the CRM contacts in their 3CX APP/Web Client's company phone book?

Yes, that's correct.

 

[58voip]

That's great. Many customers are requesting this as they don't want to let its 3CX users see all company's CRM contacts. Has this feature been added recently? I remember that no such feature supported in the past.

 

[edossantos]

That's great. Many customers are requesting this as they don't want to let its 3CX users see all company's CRM contacts. Has this feature been added recently? I remember that no such feature supported in the past.

Yes, this was introduced in 3CX v16 Update 6.

 

[58voip]

@edossantos thank you for the heads up. Glad to see this new feature.