Solved Disappearing Extensions

[KB8DOA]

I have 4 extensions (that are department managers) that have disappeared from Extensions.
However, I see that they are still in the system - being that they are still appearing as Agents in the Call Queues.
How do I get visibility of these extensions in the Extension list?

 

[craigreilly]

Are you logging in as "THE ADMIN"?
If YES - then clear your cache.

IF NO - and you are logging in as "an admin" - are they "an admin" as well? If so, you can not edit other "admins" unless you log in as "THE ADMIN"

 

[JohnS_3CX]

Hi,

As @craigreilly exaplained, there are extensions with admin rights, and then there is the global administrator account which is not an extension.

- admin extensions cannot see each other (to prevent one admin from editing another)
- the global admin can see everybody

With this knowledge in mind you can decide what you want to do accordingly. This applies in the management console of course, so the phone clients will be able to see the extensions regardless of their status.

If you have any of these rights enabled you are considered an admin extension

 

[KB8DOA]

Thank You guys!
I will pay more attention to the distinction between "admin" and "THE ADMIN" logins in the future.