Solved Disconnected. Waiting for network.

[RogerH]

Strange issue, I can access the 3CX Management Console at https://mydoman:5001/#/app/system_status/all and it all works fine.

However on the same PC when I try to access https://mydoman:5001/webclient/#/people a blank dark grey page with the 3cx logo is displayed with the message "Disconnected. Waiting for network. "

Puzzles me because the accessing the Management Console has no networking issues....

 

[UKBTS Ltd]

We have this occasionally crop up. It may be worth doing a soft reboot of the server.

Then clear your cache and see if that works.

 

[UKBTS Ltd]

Sorry not sure why the signature is not resizing the images.

 

[RogerH]

I did restart all the 3cx services but the issue remained. I will try a server reboot tonight.

 

[JohnS_3CX]

Hi Roger, please check the extension provisioning section, under 3CX app, ensure "Block Presence information in 3CX Apps / Webclient " is not enabled.

Also note you must check this using Google Chrome, not other browsers as they are not officially supported for the Webclient specifically.

 

[RogerH]

Rebooted server and its now all working as expected.

Checked "Block Presence information in 3CX Apps / Webclient " and it was not enabled.

I was using Google Chrome too.

Thanks to all for your help.

 

[JohnS_3CX]

Hi Roger,

I'm glad it was resolved