display hold status in the Panel

[accuNatalie]

Is there any way to tell that a call is on hold? We're having issues with calls getting abandoned because of seemingly long talk times, but want to be able to tell if calls are on hold rather than actively talking. We would like to see this either in panel or on a report.

 

[Charles_3CX]

Regarding your question, there is no way to see if calls are on hold from the webclients or through reports I'm afraid.

 

[SteveITS]

It will show in the Panel if using shared parking, because the user lets go of the call. However, when unparking a call that way it does not log the remaining talk time in the app/web client, only the (brief) call to the SP slot. The call does show in the call report/log on the server.

 

[VoIPTools]

I get requests for tracking on-hold times on a weekly basis. It would be good if we could start capturing that data. It is data sent to 3CX via SIP so 3CX could track the information if they felt it was important. In my view, it is important enough to consider adding this capability in the future.