Display the choice made in digital receptionist

[tactico]

Hi,
We have a basic 4 choice digital receptionist - 1-sales,2 accounts, 3 service, 4 other.
On many occasions we want all of these calls to go to the actual living receptionist - but we would like the phone to display what choice was selected by the caller so the receptionist can answer or be prepared for the call type as they answer.
I don't seem to be able to find an option that would show where the call was directed.

 

[craigreilly]

I think the best option is a ring group with 1 destination for each DR destination.
ie:
1 Sales - RG 701
2 Accounts - RG 702
3 Service - RG 703
4 Other - RG 704
Then prepend the caller ID with the ring group name.


Or, send each DR choice to a different extension - and manually program the receptionist phone with 4 extensions.