Displaying outbound Caller-ID or DID to internal users

[PSC-Makc]

Hi all,

The way that our system is currently set up, when you click on a user from the "team" view of the 3CX PWA, you are able to see their Name, Extension, Mobile number, and email address (if applicable for that user). However, there are many cases where a user needs to be able to view the actual number attached to that extension (DID or outbound caller ID).

Is there a way on the admin side to configure the system so that the outbound caller ID field is visible, or maybe a way to make a new visible field that can then be filled in with this information?

I noticed there is another user with a similar issue from last year.. https://www.3cx.com/community/threa...assigned-did-number-s-on-contact-card.133658/
I wanted to shine some light here in case there is a new soluton.

 

[NikolasA_3CX]

Hi @PSC-Makc

This information cannot be seen in the Teams tab by other extensions. This is only visible from the admin console.

 

[PSC-Makc]

Hi @PSC-Makc

This information cannot be seen in the Teams tab by other extensions. This is only visible from the admin console.

I am aware that it is not visible, but is there a way to make it visible? Or alternatively, a way to display the numbers another way that is accessible to users?

 

[NikolasA_3CX]

I am aware that it is not visible, but is there a way to make it visible? Or alternatively, a way to display the numbers another way that is accessible to users?

At the current implementation of the PBX, there is no option to make this visible.

To clarify if one user wants to see the DID that is assigned on their extension, then this is possible by going to Settings >> General, but you cannot see the DIDs that are assigned to other extensions.