I have a customer who has agents using the web client. These agents have been using the Divert to Voicemail button, when a call comes in from a queue, rather than letting the call go to the next agent. It seems that with the newest 3CX version and web client, that button/option is gone. I do see it still in the PC client, but not the web client.
Is there something that I'm missing, to enable it in the web client? Or is it gone 'by design'?
John
Is there something that I'm missing, to enable it in the web client? Or is it gone 'by design'?
John
