- Joined
- Dec 15, 2016
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So, I'm sure a few people will be running into the same situation that I have. Figured out a solution that I feel all sorts of wrong for coming up with, but it seems to be working for this client for now.
We migrated them from a Xorcom PBX (Asterisk based) to a 3CX install. Most of it went without a hitch, except for a feature they considered REQUIRED that they didn't tell us was a requirement. Being able to see a user in do not disturb on the BLF on their Yealink phones. Fortunately, they only required one user to use the DND mode.
3CX does not use the same solution that Asterisk apparently does, and treats the BLF as a pure BLF only. Actually, much like other phone systems. I think from what I have seen with Asterisk, it broadcasts that the ext is busy from the server once DND is set.
So, the solution is to tie up the extension with a "call".
There's two ways that I see how to do it with the Yealink phones with the help of their XML browser, but I could only get one to work because I do not know how to delay button presses or certain button presses might just not be allowed during a call.
I created two XML files, dndon.xml and dndoff.xml and placed them on the 3cx server in the provisioning directory. Respectively, I labeled and set two BLF keys from the phone config for the XML browser since this isn't available in the 3CX options for the keys.
dndon.xml looks like:
<PhoneExecute Beep="yes">
<ExecuteItem URI="Dial: SP10"/>
<ExecuteItem URI="Key: HEADSET"/>
</PhoneExecute>
dndoff.xml looks like:
<PhoneExecute Beep="yes">
<ExecuteItem URI="Key: CANCEL"/>
<ExecuteItem URI="Key: HEADSET"/>
</PhoneExecute>
If this helps someone else, great. If someone else comes up with a better method/idea, better. If 3CX would just implement some method to broadcast the status to the BLF keys as a feature, that'd be great.
We migrated them from a Xorcom PBX (Asterisk based) to a 3CX install. Most of it went without a hitch, except for a feature they considered REQUIRED that they didn't tell us was a requirement. Being able to see a user in do not disturb on the BLF on their Yealink phones. Fortunately, they only required one user to use the DND mode.
3CX does not use the same solution that Asterisk apparently does, and treats the BLF as a pure BLF only. Actually, much like other phone systems. I think from what I have seen with Asterisk, it broadcasts that the ext is busy from the server once DND is set.
So, the solution is to tie up the extension with a "call".
There's two ways that I see how to do it with the Yealink phones with the help of their XML browser, but I could only get one to work because I do not know how to delay button presses or certain button presses might just not be allowed during a call.
I created two XML files, dndon.xml and dndoff.xml and placed them on the 3cx server in the provisioning directory. Respectively, I labeled and set two BLF keys from the phone config for the XML browser since this isn't available in the 3CX options for the keys.
dndon.xml looks like:
<PhoneExecute Beep="yes">
<ExecuteItem URI="Dial: SP10"/>
<ExecuteItem URI="Key: HEADSET"/>
</PhoneExecute>
dndoff.xml looks like:
<PhoneExecute Beep="yes">
<ExecuteItem URI="Key: CANCEL"/>
<ExecuteItem URI="Key: HEADSET"/>
</PhoneExecute>
If this helps someone else, great. If someone else comes up with a better method/idea, better. If 3CX would just implement some method to broadcast the status to the BLF keys as a feature, that'd be great.
