Solved DND and Queue Login/Logout

[knollwood]

We have set "Log out from queues" under Extensions->Forwarding Rules->DND as checked. However, pressing DND on our Snom phones does not log the extension out of the queue. Neither does changing the status from Available to DND in the Webclient.

We want every user automatically logged out of the queue when setting their status as DND.

Any idea as to what I could be missing?

 

[YiannisH_3CX]

Hello @knollwood

Does the extension actually take calls when in DND? The change to the Queue status will not be visible in the management console or the "Q" button. The extension will be logged out from the Queues though and the change will be visible in the Switchboard.

 

[knollwood]

It is working as intended. I understand the "Q" weblclient button won't change state. However, no matter the DND status, the extension's status in the administrator's console always remains Logged In. Since it's working now, I'm fine. Just makes it harder to observe/troubleshoot down the road if the system doesn't reflect the change in the dashboard.

 

[YiannisH_3CX]

Glad to see this is working as intended and thank you for the feedback.