DND doesn't enable when a users hours are set

[Leonie_FlamingoGas]

Have a yealink handset and if the user doesn't enable DND on the handset it doesn't DND the user even when working hours are set to this extension users specific office hours and there is no times assigned on specific days. Is there a way the system can automatically DND the user or does it have to have the physical button pressed on the handset? Do not have automatically switch status to available during office hours checked.

 

[Alphabetic]

When you set up the custom office hours for extensions, it takes a little while for the PBX to take it on.. try restarting pbx services to force this setting sooner.

 

[JohnS_3CX]

Do not have automatically switch status to available during office hours checked.

That's the reason why. You have to check this option.

DND is for the entire extension, and the phones follow along.

You cannot just DND the phone only and have the extension still remain as Available.

 

[Leonie_FlamingoGas]

That's the reason why. You have to check this option.

DND is for the entire extension, and the phones follow along.

You cannot just DND the phone only and have the extension still remain as Available.

If that is checked then it makes the user available on days when the user isn't working. When the physical handset isn't set to DND the user becomes available even though there are no hours set for a particular day. What is the point of setting specific hours if the system can't apply them