DNS Record not valid

[MIkePTW]

Hi there, we have a customer who has been running 3cx for 4 years. Recently the DNS record provided to us no longer works sitename.3cx.co.uk . We are not able to ping that record etc . How do we get in contact for someone to look at why the DNS record has been removed?

 

[CentrexJ]

It sounds like you are running an outdated version of 3CX (probably older than v 16.0.8.16). Upgrade to the latest v18 and you will be all set.

 

[MIkePTW]

thaks for the quick reply.It was running an outdated version of 16 which I have just managed to upgrade as the upgrades would not go through! shall I just leave it a couple of hours? managed to get it to 18 about 30 minutes ago

 

[MIkePTW]

unfortunatly this is still not working, the FQDN is still down if anyone has any ideas?

 

[bitn2]

Please contact your partner to check if everything is ok

 

[MIkePTW]

thanks Bitn2, we are the 3cx Partner and this is the first time we have experienced this issue with a customers FQDN! The system has been upgraded to V18 and is running well but it appears that 3cx's DNS is not resolving any more.

 

[Saqqara]

What happens if you run nslookup fqdn externally

 

[MIkePTW]

nslookup carninglitrust.3cx.co.uk
Server: dns-resolver.business-access.co.uk
Address: 88.215.61.255

Name: carninglitrust.3cx.co.uk

it cant seem to locate the record at the provider

 

[gregory.roeting]

thanks Bitn2, we are the 3cx Partner and this is the first time we have experienced this issue with a customers FQDN! The system has been upgraded to V18 and is running well but it appears that 3cx's DNS is not resolving any more.

A customer of ours had the same problem yesterday and ended up having to re-install the 3CX from a backup.

As the domain of the old FQDN was "my3cx.be" (which is no longer available), he also had to change FQDN.

 

[Saqqara]

Cannot ping the fqdn,

I suggest raising a support call with 3CX, so this issue can be investigated by them,