Does not close the line

[iopas]

Hi,

I use the 3CX Phone from a remote site and everything works fine except one think. After the hung up, the line is still open. I use patton 4552 and I can see the line Led to blink. Is there any solution?

Thanks.

 

[888Mike]

Had this problem with an FXO gateway, not sure if the T1 gateways have similar settings but ensure "Loop-Break" is enabled in your T1 disconnect Settings.

 

[iopas]

Thank you,

It is not possible to set loop-break parameter on a ISDN media gateway (SN4552) because digital telephony doesn't use this parameter.

 

[leejor]

Are there any other options within the gateway, for dropping the call, after,say, a predetermined amount of silence?

 

[LeonidasG_3CX]

Try and find the correct Disconnection Tone for your Gateway here: http://www.3amsystems.com/
Configure it correctly and it will disconnect calls correctly.

 

[iopas]

Sorry LeonidasG but I can not find the disconnect tone for any gateway in this site. There is only a World PSTN Database but without data for Greece.

I have asked Patton for the right disconnect tone but I have not any answer yet.

Why the problem faced only in remote extensions and not when I call mobile phones?

How I will change the disconnect tone?

Thank you.

 

[LeonidasG_3CX]

If you needed the Greek Disconnection tone you should of just asked

I mean my name does say: Leonidas after all.

400@-30,400@-30;4(0.38/0.38/1+2)

 

[iopas]

Thank you Leonidas. I know that you are from Cyprus.

An now, what can I do with disconnect tone that you gave me?

 

[LeonidasG_3CX]

You can go in your Patton's settings and find a setting that either says: "Busy Tone" or "Disconnection Tone" and paste the Tone there. It might need some Re-Arranging because for some models the tone format has to be different.

 

[iopas]

ok, I will do it.

I have the same problem when I call from a SIP provider (http://www.viva.gr). Is there any solution?

Thanks.