Does the Call Flow Designer bypass the Destination if no answer ?

[saint_]

Hi ,

I noticed that if no agent are logged into the queue, the "Destination if no answer" is bypassed, and the Voice App package is used instead. Is this normal behavior ? I can't find anything about this in the doc.

 

[edossantos]

Hello @saint_,

It seems you have a wrong configuration here. If you deploy a CFD app to a queue, that queue should not have any agents configured. A queue holding a CFD app should be dedicated to it. Then you need a second queue with agents configured. The CFD app can transfer the call to the other queue when it needs that the call is handled by agents.

Kind regards.

 

[saint_]

@edossantos You are right. I validated the queue BEFORE I uploaded the CFD App, and it asked for an agent. I tried again but this time uploaded the app before anything else, and I was able to validate without assigning agents to the queue. You might want to add this in the documentation ! Thanks a ton !