HI, was hoping for some configuration advice if possible please.
We have a customer that has a front and back door phone, when a customer arrives they press the button which will ring the phone at reception, the problem they face is when the receptionist is already on the phone, or with a customer, they cannot answer the phone, so the custome rhas to wait and sometimes is unaware that the receptionist has acknowledged they are there and will get to them as soon as possible. Also if she is on the phone then other team members that are in rooms nearby would be none the wiser as the door phone would not ring anywhere else.
I'd like if possible to install a second buzzer or device that would ring if the reception phone for example was busy or rang through.
Also is there a way for the receptionist to play a message saying we know you are waiting and we will be with you as quickly as we can etc etc - i realise each phone has a voicemail but not sure I want this message on the receptions VM mailbox. If I could press a key to send it to another mailbox message ton demand, or for it to go to this oneby itself instead of reception then this would be even better.
Just looking for ideas, devices etc that would support this scenario.
Many thanks
We have a customer that has a front and back door phone, when a customer arrives they press the button which will ring the phone at reception, the problem they face is when the receptionist is already on the phone, or with a customer, they cannot answer the phone, so the custome rhas to wait and sometimes is unaware that the receptionist has acknowledged they are there and will get to them as soon as possible. Also if she is on the phone then other team members that are in rooms nearby would be none the wiser as the door phone would not ring anywhere else.
I'd like if possible to install a second buzzer or device that would ring if the reception phone for example was busy or rang through.
Also is there a way for the receptionist to play a message saying we know you are waiting and we will be with you as quickly as we can etc etc - i realise each phone has a voicemail but not sure I want this message on the receptions VM mailbox. If I could press a key to send it to another mailbox message ton demand, or for it to go to this oneby itself instead of reception then this would be even better.
Just looking for ideas, devices etc that would support this scenario.
Many thanks
