Double entries per extension under phones

[leapfrogmarket]

On my 3CX console there are 2 entries showing up per extension under phones, does anyone know why?

 

[YiannisH_3CX]

Hello @leapfrogmarket

What PBX version are you currently running? Also what phones are you using and how are they provisioned to the PBX? Are the phones local or remote?

 

[leapfrogmarket]

PBX version is 16, we are using Yealink T48s and T46s units. PBX is remote and phones are connected via Direct SIP(STUN-Remote)

 

[YiannisH_3CX]

Make sure that all phones have dedicated SIP and RTP ports and that those ports are correctly forwarded to the local IPs of the phones at the remote site.
https://www.3cx.com/3cxacademy/videos/intermediate/configuring-remote-extensions/