Downgrade 3CX from 16SC to 8SC

[advlaser]

We are running a 3CX16SC system and want to downgrade to an 8SC system. Is this just a matter of purchasing a 8SC key and "replace license key"? Or is there more to it that that?

 

[Evolute IT]

We are running a 3CX16SC system and want to downgrade to an 8SC system. Is this just a matter of purchasing a 8SC key and "replace license key"? Or is there more to it that that?

Are you using a Free license during the 1st year or you paid a license?

If Free, after 1 year it will downgrade to 8SC automatically.

If you paid, then you should be able to downgrade once the license expires.

 

[advlaser]

Currently we are on a paid 16SC license. Do we have to wait for the license to expire or can we just replace the license key a few days earlier?

 

[Evolute IT]

Currently we are on a paid 16SC license. Do we have to wait for the license to expire or can we just replace the license key a few days earlier?

I believe you can downgrade before the expiration, during the period where you're warned.

@JohnS_3CX @StefanW can you precise here for this situation?

 

[cobaltit]

Just wait till a day or two (or whatever your comfort level is) before it expires, buy a new 8SC annual and replace key. Keep in mind that you can't get a perpetual license for less than 16SC now so if you think you might go back at some point, you may consider keeping it.

Also, you can replace your key at anytime. 3CX loves more money, they're weird like that.

 

[advlaser]

On the annual license, does 3cx give you any leeway? or does the system just quit working after day 365?

 

[cobaltit]

I guess it depends on your definition of leeway. As it stands, if the annual license expires it should revert to a 'free' license which may result in a reduction of features or lower SC count depending on what your paid version was. It may also invalidate you for certain upgrade rights. For example, when v16 came out and they moved some features from STD to PRO, they upgraded paid users at the time v16 was released so there was no loss of features. If you let your paid license lapse during something like that then you wouldn't be eligible.

 

[YiannisH_3CX]

Hello @advlaser

You can contact our customer support team using the from below and ask for a downgrade on your existing key. Our support team will look at your case and guide you accordingly
https://www.3cx.com/company/contact/