Downloading V18.0.935 to restore backup

[PatM]

Have a site that I was updating to V20 but it won't allow me to log into the site or receive a recovery email. I made sure I had all passwords and System Owner had 1 unique email, but no luck. Had an old version of 18.09.31 that won't allow me to restore a back, because that is on 18.0.9.35. So the question of the day is, how do we get a downloadable copy of the latest version without having to rebuild the whole system or are we basically floating out in the wind and starting from scratch?

Pat

 

[KyriacosS_3CX]

Hello,

The Updated PBX, you can access the login page but it is not accepting the Extension/email + Password for the system owner?

 

[PatM]

Hello,

The Updated PBX, you can access the login page but it is not accepting the Extension/email + Password for the system owner?

That is correct. I tried logging in with the email address and then the extension #, but told me incorrect credentials. Tried to do a password reset and gave the standard, if that email is registered on the system you will receive a password reset email. I have not received any such emails, but have gotten emails in the past.

 

[KyriacosS_3CX]

Hello,

Did you have any success logging in?

 

[PatM]

I unfortunately was not able to log in. I never got a password reset email and tried all the different username/password combos I had with 0 success. I ended up having to rebuild this system, but now worried on another V18 --> V20 update I need to do on Friday evening that has 30 extensions and I run into the same fate. I most certainly don't want to have to rebuild this system from scratch as I just did with this other. Just to be clear for my own piece of mind, there is only 1 System Owner. That System Owner has a unique email address from any of the other email addresses that are attached to the User ID accounts and I am saving both the username/password for the current credentials I use to log in as well as the Web Authentication credentials or should there be another set of credentials I am using? Have a small update tonight and then Friday night is the larger system I don't want to spend the whole weekend rebuilding.

 

[SteveITS]

username/password for the current credentials

The v18 admin user account will no longer exist, one must use an extension number or email.

You can create a second system owner, and test that too? FWIW we didn't have issues with any of our upgrades, last fall.

 

[PatM]

The v18 admin user account will no longer exist, one must use an extension number or email.

You can create a second system owner, and test that too? FWIW we didn't have issues with any of our upgrades, last fall.

I am sure it is something I overlooked but made sure that I had all my ducks in a row. Of course there was one that decided to get out of line and put me where I was yesterday with rebuilding the system. Checking everything now on 2 systems that need to be updated and making sure these 2 go smoother.

 

[paulodagraca]

Hello PatM,

Personally, I always create an extra 'System Owner' on my personal email before I start with the backup.
"lastgoodv18.zip" -> transfer backup to local laptop and to Business NAS (just another location)
Once all is good and the 3CX server is working on V20, another backup
"firstgoodv20.zip" -> transfer backup to local laptop and to Business NAS (just another location)
Then I will also remove my personal 'System Owner', and its done.

Did I ever needed to use my personal account to login... yes, and I was verry happy that I did.

Why do I create a personal account, well it has another email domain than the customer domain email, and I need to setup the password first, where I than know the email will work (password reset).

Paulo

 

[PatM]

Hello PatM,

Personally, I always create an extra 'System Owner' on my personal email before I start with the backup.
"lastgoodv18.zip" -> transfer backup to local laptop and to Business NAS (just another location)
Once all is good and the 3CX server is working on V20, another backup
"firstgoodv20.zip" -> transfer backup to local laptop and to Business NAS (just another location)
Then I will also remove my personal 'System Owner', and its done.

Did I ever needed to use my personal account to login... yes, and I was verry happy that I did.

Why do I create a personal account, well it has another email domain than the customer domain email, and I need to setup the password first, where I than know the email will work (password reset).

Paulo

Excellent idea and doing that now with 2 other email accounts so I have a backup on to of the backup. I always create a backup of the latest revision so that I have the most recent and download it to the local machine, my main working machine and then out in the cloud so I can grab it from 1 of 3 locations.

Thanks again for the ideas and will hopefully implement them.

Pat