Hello Team,
Some of our clients are reporting that their calls are being dropped after being on call or on hold after x amount of minutes, but when I ran a report on the specific call, I see that the call was terminated by the caller.
There's no indication of any issues in the report. Is this normal behavior?
Some of our clients are reporting that their calls are being dropped after being on call or on hold after x amount of minutes, but when I ran a report on the specific call, I see that the call was terminated by the caller.
There's no indication of any issues in the report. Is this normal behavior?
