Dropping calls on 1st attempt.

[hunger]

Hi team

One of our branch office is facing issue with 3cx application, it's stuck on dialing status
After 1 or two attempts the call is working fine.

Also verified Network traffic it was not dropping to destination port 5090.

Thanks

 

[VasilisV_3CX]

Hi @mdshams,

Can we have more information? https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

When you say the 3CX Application, to what Application are you referring? Is it the Legacy Windows App, the New Desktop App, the Webclient?

When you say it's stuck on dialing status, do you mean you hear the dial tone when you call someone? Does this happen for all users or only some users? Does this happen on all clients they use or only specific ones?