Solved DSS Buttons - Fanvil X4's

[Matt Horner]

Hi,

I assumed that the BLF options under the extention would change the DSS buttons on the front of the Fanvil X4's, however I can't seem to figure out why it won't change?

essentially, we want users to be able to log in and log out of their respective call queues, however all I can see is SIP 1, SIP 2, SIP 3, SIP 4, MWI and Headset. then on the 2nd page, everything is blank.

is there a way to configure those options through 3CX? just as an FYI, the phones are connected via STUN.

thanks in advance!

 

[YiannisH_3CX]

Hello @Matt Horner

Please note that the first 2 DSS keys cannot be changed through the management console as the phone lacks physical buttons for MWI and Handset. The rest can be configured by adding BLF keys under the extensions settings of each extension.
Make sure that the phones are provisioned using the default 3CX template and are running the supported firmware. https://www.3cx.com/sip-phones/fanvil-x3-x5/

 

[Matt Horner]

Hi Yiannis,

thanks for your quick response. Yeah, I thought that, however the first page of DSS buttons are as follows;
1 - SIP 1
2 - SIP 2
3 - SIP 3
4 - SIP 4
5 - MWI
6 - Headset

then the 2nd page of DSS buttons is all completely blank. However, for the BLF settings in 3CX under that extension, i've added several in, including log in / log out, set status etc, but they're not appearing on the Fanvil X4 handset.

 

[AramS_3CX]

Hi Yiannis,

thanks for your quick response. Yeah, I thought that, however the first page of DSS buttons are as follows;
1 - SIP 1
2 - SIP 2
3 - SIP 3
4 - SIP 4
5 - MWI
6 - Headset

then the 2nd page of DSS buttons is all completely blank. However, for the BLF settings in 3CX under that extension, i've added several in, including log in / log out, set status etc, but they're not appearing on the Fanvil X4 handset.

Hi Matt,
The DSS keys shown like:
1 - SIP 1
2 - SIP 2
3 - SIP 3
4 - SIP 4
5 - MWI
6 - Headset
Indicates that the phone and DSS keys are not provisioned. These are the default values used on Fanvil X4 (not by 3CX provisioning).
Are you provisioned the phone using this guide?
Are you using the default provisioning template?
What is the Product License Key that you are using? Does it active and have active maintenance?

 

[Matt Horner]

Hi, sorry for the late response.

It was quite weird, I removed the phone AND user account from 3CX, rebuilt both and now the phone provisioned again without a problem, and the phone's BLF / DSS buttons show exactly what's in the users BLF options.

thanks for everyone's help!

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.