Dynamic 365 CRM Integration - Call Journaling fail

[axpjelly1029]

2020/06/11 08:38:55 the call time.
we have follow the step , but still unable to create activity on crm, contact sync work fine, but call journaling doesn't work.
some one can help with this?
we are confirm setup exactly with the tutorial.

 

[edossantos]

The error code 0x80048306 means that the configured user doesn't have permissions to create the activity. You should check this on your Dynamics server.

 

[axpjelly1029]

hi，https://www.3cx.com/docs/dynamics-crm-integration/ i follow this link to setup the integration, which part related to the permissions?, or 3cx api no update to latest because dynamic update their api already?

 

[edossantos]

The user account that you're authorizing in 3CX needs permissions to create activities.

 

[axpjelly1029]

in dynamic 365, that user can create activity by manual, so i dun understand

 

[edossantos]

Does the application you created in Azure have the following permissions?


If it has them and you can create the activity from the web interface, then this is something to check with Microsoft support.... They're returning the access denied error, so they will be in a better position to understand which permission you need to add...