Hello,
I am new user of 3CX. I have the following project : on each inbound call, 3CX must route the call to the appropriate extension (if found) by querying a server where phone numbers are mapped to extensions. I also need that on the computer where the call is routed an url is opened.
I don't really know where to start. I found some informations on this page : https://www.3cx.com/docs/crm-integration/ . That being said, I don't feel like we can route calls with this feature.
Can anyone direct me towards a solution? Thanks.
I am new user of 3CX. I have the following project : on each inbound call, 3CX must route the call to the appropriate extension (if found) by querying a server where phone numbers are mapped to extensions. I also need that on the computer where the call is routed an url is opened.
I don't really know where to start. I found some informations on this page : https://www.3cx.com/docs/crm-integration/ . That being said, I don't feel like we can route calls with this feature.
Can anyone direct me towards a solution? Thanks.
