Dynamics 365 CRM / 3cx integration

[ekremdemir]

Hi

When an incoming call is answered or initiated in 3cx, I want to associate it with Dynamics 365 CRM. How can I do this in the simplest way?

Here are my main expectations:

1. Saving a uniq id value to 3cx for each call record. We should be able to get this uniq value with call report.

2. I have to save the call start and end times in the CRM system.

3. I should be able to save the link of the audio recording of the relevant call in CRM.

 

[edossantos]

Please check this guide about how to configure the integration with Dynamics 365:
https://www.3cx.com/docs/dynamics-crm-integration/

Please note that the call recording link will not be available. 3CX will log calls, and you will have details such as the call start date/time, call duration, matched contact, matched agent, etc.