Dynamics CRM contacts created with name in incorrect order

[ckobayashi]

3CX is creating contacts in Dynamics CRM with the caller first name set as the last name and the last name set as the first name:




Where in 3CX settings do I go to change this setting and what changes need to be made?

Thank you!

 

[edossantos]

3CX will create contacts using the default name you provide in the 3CX Console > Settings > CRM Integration, which is by default:
FirstName: New
LastName: Contact from 3CX

Then you need to edit this information.

If you're getting contacts created in Dynamics with names like "Mary Shaffer", it's not the integration we provide.

 

[ckobayashi]

OK, interesting. I was under the impression that 3CX used name information from the 3CX contact list if that information was present. Thank you for confirming.

 

[edossantos]

OK, interesting. I was under the impression that 3CX used name information from the 3CX contact list if that information was present. Thank you for confirming.

No, it's the other way around. 3CX searches for contacts in Dynamics, and adds the details to the 3CX phonebook if found. Otherwise, it creates a contact with default name (if you enabled this in the configuration).