e164 processing

[luiscarvalho]

Hi everyone!

i am trying to dial directly from outlook using the + signal, but for some reason, 3cx is not processing the the number correctly.

i am dialing the following number +35121XXXXXXX.

in the e 164 pocessing page i used the following values.

country code - portugal
remove if same contry - not enabled.
international dial code - 00
area code - 21
remove if same area code - not enabled
national dial code - not enabeld
add prefix - 9


in the outbound rule, I used the following
calls starting with prefix - 9
strip - 1 digit
prepend - 00

the folowing, is a copy of the log:

14:18:23.440 [CM503008]: Call(54): Call is terminated
14:18:18.341 [CM503007]: Call(54): Device joined: sip:[email protected]:40600;rinstance=ed2fe2f4693a1412
14:18:18.338 [CM503007]: Call(54): Device joined: sip:[email protected]:12016
14:18:18.334 [CM503002]: Call(54): Alerting sip:[email protected]:40600;rinstance=ed2fe2f4693a1412
14:18:18.188 [CM503025]: Call(54): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=ed2fe2f4693a1412]
14:18:18.167 [CM503016]: Call(54): Attempt to reach <sip:[email protected]> failed. Reason: Not Found
14:18:18.167 [CM503014]: Call(54): No known route to target: <sip:[email protected]>
14:18:18.166 [CM503010]: Making route(s) to <sip:[email protected]>
14:18:18.157 [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CP PAO 2.0.2.196] PBX contact: [sip:[email protected]:5060]
14:18:18.152 [CM503001]: Call(54): Incoming call from Ext.11 to <sip:[email protected]>

 

[leejor]

Someone else was having an issue while trying to use the + in place of the international access code that your provider requires. Try using the 00 or pre-pending the number with the 00 in the outbound rules, if you are already trying that, then something is missing if it's not working. Make sure that the outbound rule is based on the digits as seen from the extension, i.e begin with 35 then X number of digits.

As a general rule the + works great when you are using a mobile and the access code varies depending on the country you travel to, the you don't have to know what it is. But you need something that knows to substitute 00 for the +, if it doesn't then it isn't going to work.

 

[archie]

14:18:18.152 [CM503001]: Call(54): Incoming call from Ext.11 to <sip:[email protected]>

There's no '+' in the number you've dialed, so E164 parsing is not applicable

 

[luiscarvalho]

hi Archie!

thank you replying. this seams odd, because I am using the + signal, when I dial from outlook using bria for outlook. is it being discarded by this plug-in?

Thanks,

Luis