Edit trunks not possible

[infratechgroep]

Since the upgrade to V20, it's not possible to edit trunks anymore. When clicking on Edit, you are back at the user interface.
Uptill now, V20 has been a big disaster on the admin interface

 

[Plains_JosephW]

Since the upgrade to V20, it's not possible to edit trunks anymore. When clicking on Edit, you are back at the user interface.
Uptill now, V20 has been a big disaster on the admin interface

Hello Infratechgroep,

This thread may help you with the issue you are facing in v20 with editing trunks: https://www.3cx.com/community/threads/v20-sip-trunk-outbound-parameters.123684/.

 

[infratechgroep]

That is a workaround for a programming issue, seems that the new interface is far from ready.
I don't see the logic in releasing this version when most items are broken.
The general overview (Dashboard) is a mess.

 

[YiannisH_3CX]

Since the upgrade to V20, it's not possible to edit trunks anymore. When clicking on Edit, you are back at the user interface.
Uptill now, V20 has been a big disaster on the admin interface

Which trunk are you using?

 

[infratechgroep]

I use my own trunk, the issue is when I click on "edit" in the trunk view you are routed to the user interface.
So the is a bug in the new version, I understand the workaround to export and import but this makes no sense.

 

[YiannisH_3CX]

Your issue comes from the fact that the template you used to add the trunk no longer exists in the PBX so edit is not possible. To be able to edit a trunk in V20 the template used must be present in the PBX as some settings are taken from the template. If it does not exist then the interface will take you back to the team interface. It's not a bug but a requirement of the new interface.

In your case you will need to recreate it using the Generic template. Then export it to make the necessary adjustments if any and import it back.
I understand your point of view but it's a one time thing you need to do to adjust to the new interface.

 

[infratechgroep]

Ok I see, I have tested it and it works wqith generic template. Thank you for the clarification.

 

[YiannisH_3CX]

Glad I could help.

 

[velocitywifi]

LOL, NOPE it's a bug plain and simple. Having to do this workaround may be a fix but a better fix would be to edit the trunk and save changes as a new one or update the one that is there. It seems that every time someone finds a bug in the system 3cx will defend the program and say that the software is somehow perfect. It's a great product and I have enjoyed using it for a long time now but the company needs to accept that mistakes happen, admit it, fix it, and move on. The V20 interface does suck but no going back now I guess.

 

[402vette]

This is by far the dumbest decision 3cx has ever made in making it an absolute PITA if you don't comply and use a "preferred" provider..... If you don't change this I hope you lose many customers and I will be one of them.

 

[davidbenwell]

I've now been affected by this. Needs fixing.

Lots of other features are also missing that was part of V18, yet we are told we MUST move everyone to V20 by 31st May.

 

[OlegR_3CX]

@davidbenwell
You can also see this discussion here