Any one help me regarding elastix dialer. For outgoing campaign when i send the calls to IVR message broadcast i can't give number of retry more that 1, cause it again dial all number's who already picked up the call. Please help me how to stop calling those numbers who has picked the calls.
My finding is that, when I pass the calls to queue/agent it doesn't retry if the call handled by agent. I've also seen the callcenter database, and noticed three types of status. success(when the call handled by queue/agent), NoAnswer(when the call picked by caller), Failure(when call unreached/didn't pick by caller). Elastix dialer retry for all status except success. Please help me How i can stop dialing for NoAnswer Status.
My finding is that, when I pass the calls to queue/agent it doesn't retry if the call handled by agent. I've also seen the callcenter database, and noticed three types of status. success(when the call handled by queue/agent), NoAnswer(when the call picked by caller), Failure(when call unreached/didn't pick by caller). Elastix dialer retry for all status except success. Please help me How i can stop dialing for NoAnswer Status.
