Elastix Queue RingAll Strategy Report Issue

[Sohaib Eltantawi]

Hi,

I'm having an issue with the Queue reports which has RingAll strategy as the beow scenario.

In an Elastix PBX queue with 4 agents using the "Ring All" strategy, if one agent answers an incoming call, the expected report results typically should be:

• Answered Calls: 1 (the call that was answered by the agent)
• No Answer Calls: 0 (for the other agents, since they did not take the call)
• Total Calls: 1 (the incoming call that was handled)
• Agents in the Queue: 4 (still listed as available for future calls)

The key point here is that the report should reflect that the call was answered by one agent and not count the others as having "no answer" for that specific call.

This is not happening with me, the report shows as below,

• Answered Calls: 1
• No Answer Calls: 3

How can I resolve this issue please?

Best Regards,
Sohaib Eltantawi