Email Alerts Not Working for Live Chat

[ConvergeWeb]

We have enabled the option to receive Email Alerts when new chat notifications are received via Live Chat, but we're not receiving the alerts.

Reading through the documentation, I see that you must be logged in and active in chat for these alerts to work, which we are but they are still not working.

Is there something else that needs to be configured for this functionality to work properly?

Thank you in advance!

 

[JohnS_3CX]

Hi,

The plugin will need a way to send those emails (an SMTP client).

If you don't already have an SMTP plugin on your WordPress server, then install one and you should be able to receive the messages.

Example: https://wordpress.org/plugins/wp-mail-smtp/